We are working tirelessly to ensure that we are keeping our stores fully stocked and to continue to provide customers with the great products and service that you are used to. We are taking all necessary steps to ensure the safety of everyone shopping and working in our stores. We have set out below the key safety measures we have in place to ensure a safer shopping environment. and we appreciate your support in implementing them.
We are limiting the number of customers permitted into each of our stores at any one time. If a store reaches its limit, our team members will ask you to queue outside until there is space.
As well as a total number limit on the total number of people in store we are also monitoring heavy traffic areas and will ask people to queue if these areas get congested.
We ask you to maintain social distancing while you are shopping with us and we have put signage and floor markings inside and outside all our stores to help you.
We are asking everyone to send 1 adult per household to our stores wherever possible. This is to ensure that we can safely get the maximum number of households into the store and reduce queueing times.
At the Tills
Whilst we are still accepting cash payments, we encourage our customers to pay by card, particularly by contactless or mobile, as much as possible. We have also increased our contactless payment limit to £45.
We have installed Perspex screens on all of our tills to provide additional assurance for everyone and will be improving these screens in the near future.
We have introduced floor markings at all of our checkouts to help you to maintain a two metre gap when you’re queueing up.
Other measures we have taken
Signage – you will see posters around the store which reinforce the importance social distancing, hand washing and respiratory hygiene.
Messaging - You will hear audio messages on the sound system reminding you to socially distance.
Sanitising – our team members have access to sanitiser whenever they need it and you will see them sanitising things like trolley and basket handles and other hand contact surfaces.
Cleaning - We have provided cleaning stations at the front of the store so that customers are able to clean their baskets and trolleys before use.
PPE - Our team members will be wearing protective masks at all times within the store and would encourage customers to wear masks where possible.
Managing - We have employed extra members of staff to ensure that we can manage the social distancing measures
All our stores are open however there may be some changes to the opening times for a variety of reasons. Please check the website for opening times.